Privacy Policy

At Tropical Smoothies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and delivery address, that you voluntarily give to us when you register with our site, sign up for our newsletter, or when you choose to participate in various activities related to the site, such as online chat, submitting recipes, or posting comments. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the site.

Derivative Data

Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

  • Create and manage your account.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the site.
  • Generate a personal profile about you to make future visits to the site more personalized.
  • Increase the efficiency and operation of the site.
  • Monitor and analyze usage and trends to improve your experience with the site.
  • Notify you of updates to the site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter or marketing communication.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the site, your posts may be viewed by all users and may be publicly distributed outside the site in perpetuity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Cookie Policy

We use cookies to help customize the site and improve your experience. When you browse the site, you are consenting to our use of cookies as described in this Privacy Policy. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

Your Rights

You have certain rights in relation to your personal data, including:

  • The right to be informed about how your data is being used
  • The right to access personal data we hold about you
  • The right to request the correction of inaccurate personal data
  • The right to request that we delete your data, or stop processing it or collecting it
  • The right to stop direct marketing messages
  • The right to request that we transfer or port elements of your data to another service provider
  • The right to complain to your data protection regulator

Children's Information

The site is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Tropical Smoothies
42 Tropical Avenue
Surfers Paradise, QLD 4217
Australia
Email: [email protected]
Phone: +61 7 5538 9000

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for periodically visiting our site and this privacy policy to check for any changes.

Last updated: January 15, 2025